To customers

Providing customers with equal access to services

According to the Law of the Republic of Kazakhstan "On natural monopolies and regulated markets" natural monopoly is to provide equal conditions of access to regulated services, except cases the access is provided with benefits and privileges established by the legislation of the Republic of Kazakhstan, including equal access to regulated services in the order approved by the Government of the Republic of Kazakhstan, except for access to services for the transportation of products through pipelines, the order of which is determined by the Law of the Republic of Kazakhstan "On the main pipeline".

KazTransOil provides services under the model contracts terms and conditions.

Model contracts are available in Russian:
  • Model contract on oil transportation services approved by the Government of the Republic of Kazakhstan decree (#1194, dated November 28, 2003),
  • Model contract on water supply services and/or waste water disposal services approved by the Government of the Republic of Kazakhstan decree (#1194, dated November 28, 2003),
  • Model contracton transmission and / or distribution of electric energy services approved by the Government of the Republic of Kazakhstan decree (#1194, dated November 28, 2003),
  • Model contracton transmission and / or distribution of thermal energy services approved by the Government of the Republic of Kazakhstan decree (#1194, dated November 28, 2003).
According to the Law of the Republic of Kazakhstan "On natural monopolies and regulated markets" "KazTransOil" annually presents the customers and other interested parties the Report on the natural monopoly operations (public hearings). Principles for the annual Reports are: publicity, transparency and balance of interests of customers and natural monopolies.

Compliance with the Integrated Management System ISO 9001, 14001, OHSAS 18001 and ISO 50001

"KazTransOil policy in quality management" states the basic principles, which the Company intends to follow: protect the interests of shareholders, meet the needs of service users and provide competitive services, respect the public interests.

"KazTransOil" Development Strategy gives highest priority to safety, health and environmentprotection. The "KazTransOil"Policy in the field of HSE in line with other Company policies is an integral part of its management system.

In 2011 "KazTransOil" JSC successfully passed the recertification audit of the integrated management system for compliance with ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007. The certification body DNV (Det Norske Veritas) issued certificate of compliance to the new three-year term.

The certification body DNV (Det Norske Veritas) conducted compliance audit in June 2012. The certificate of compliance validity was confirmed.

Management system certificate for compliance of “KazTransOil” JSC with the requirements of ISO 9001:2015 standart (Download | View in new window)
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Management system certificate for compliance of “KazTransOil” JSC with the requirements of ISO 14001:2015 standart (Download | View in new window)
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Management system certificate for compliance of “KazTransOil” JSC with the requirements of OHSAS 18001:2007 (Download | View in new window)
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Management system certificate for compliance of “KazTransOil” JSC with the requirements of ISO 50001:2011 (Download | View in new window)
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The Company does not have any obligation to provide interested persons the documents legally translated into English or any other language. Documents posted on the website in English, are not legal translation.

Site users must use the translated documents only to get an idea about the content of the Company approved documents placed on the website in Kazakh and / or Russian.

The Company shall not be held responsible for the correctness of the findings of the person concerned as to the correctness and completeness of the translation of documents into English, as well as conclusions on the rights of the person concerned and / or obligations of the Company, made on the basis of the documents posted on the website in English.