Providing customers with equal access to services

According to the Law of the Republic of Kazakhstan «On natural monopolies» natural monopoly is to provide equal conditions of access to regulated services, except cases the access is provided with benefits and privileges established by the legislation of the Republic of Kazakhstan, including equal access to regulated services in the order approved by the Government of the Republic of Kazakhstan, except for access to services for the transportation of products through pipelines, the order of which is determined by the Law of the Republic of Kazakhstan «On the main pipeline».

KazTransOil provides services under the model contracts terms and conditions.

According to the Law of the Republic of Kazakhstan «On natural monopolies» «KazTransOil» annually presents the customers and other interested parties the Report on the natural monopoly operations (public hearings). Principles for the annual Reports are: publicity, transparency and balance of interests of customers and natural monopolies.