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Questionnaire

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Questionnaire
Questionnaire on customer satisfaction assessment of water pipeline maintenance and repair services within NC KazMunayGas JSC group of companies

Questionnaire on customer satisfaction assessment of water pipeline maintenance and repair services within NC KazMunayGas JSC group of companies

Your assessment (score) of satisfaction with the parameters of the service (5 - completely satisfied, 1 - completely dissatisfied).

1. Are you satisfied with the timeliness of the services provided in accordance with the terms of the concluded contract(s)?


1	2	3	4	5

If your score is less than 5 points, please provide explanations on this issue

2. Are you satisfied with the procedure for concluding the contract(s)?


1	2	3	4	5

If your score is less than 5 points, please provide explanations on this issue

3. Are you satisfied with the quality of paperwork provided for by the terms of the concluded contract(s)?


1	2	3	4	5

If your score is less than 5 points, please provide explanations on this issue

4. Are you satisfied with the efficiency of interaction of employees of KazTransOil JSC with you when fulfilling the terms of the concluded contract(s)?


1	2	3	4	5

If your score is less than 5 points, please provide explanations on this issue

5. Is information about the services provided by KazTransOil JSC available to you?


1	2	3	4	5

If your score is less than 5 points, please provide explanations on this issue

6. Are you satisfied with the efficiency of KazTransOil JSC in making decisions on the provision of services?


1	2	3	4	5

If your score is less than 5 points, please provide explanations on this issue

7. To what extent is KazTransOil JSC a stable and reliable partner in accordance with the terms of the concluded agreement(s)?


1	2	3	4	5

If your score is less than 5 points, please provide explanations on this issue

8. What additional indicators of the quality of services provided by KazTransOil JSC, in your opinion, are important?

Additional comments:

Name of the organization:

Full name of the contact person:

Contact phone number:

E-mail:

Date of filling out the questionnaire

THANK YOU FOR YOUR TIME!

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