Questionnaire

At the end of 2022, the results of the assessment of the quality of services provided by KazTransOil JSC, conducted on the basis of a planned survey of consumers of KazTransOil services for the year, were summed up.

As a result of the analysis of the questionnaires received, it was determined that the overall degree of customer satisfaction with the quality of services provided* is:

for oil transportation via trunk pipelines - 100%;
on the organization of transportation of Kazakh oil through pipeline systems of other states (operator activity on a single routing) - 100%;
for the operation of oil trunk pipelines owned by third-party organizations - 97%;
maintenance and repair of water pipelines within the group of companies of NC KazMunayGas JSC - 100.

At the same time, it should be noted that relations with consumers of services provided by KazTransOil JSC have been established on the principle of feedback, which, in turn, allows for timely and adequate response to consumer proposals, if they arise.
* The calculation was carried out in accordance with the Methodology for determining the degree of satisfaction of consumers of KazTransOil services, approved by the decision of the Board of KazTransOil JSC (minutes of the meeting dated June 12, 2019 No. 11).

Dear ladies and gentlemen,

Within the framework of the quality management system functioning in KazTransOil JSC that meets the requirements of the international standard ISO 9001:2015, in order to improve the quality of the services provided by the Company, we ask you to answer the questions specified in the attached questionnaires. When answering questions, we ask you to take into account the opinion of the staff working directly with KazTransOil JSC, who can give an objective assessment on the listed issues. Reliable information about how satisfied you are with our services will help us improve the quality of their provision.
Thank you in advance for your time and your help in improving our services.