Establishment of the Ombudsman Institution in KazTransOil JSC is aimed at improving corporate governance in the KazTransOil JSC and bringing it in line with the best corporate governance practices, designed to ensure the dissemination of business ethics in the KazTransOil JSC, independent and unbiased consideration of all violations of ethics, requirements of internal documents of the KazTransOil JSC and all laws of the Republic of Kazakhstan.

In carrying out its activities, the Ombudsman is guided by the laws of the Republic of Kazakhstan, the Charter of the of KazTransOil JSC, Regulations on the Ombudsman, Corporate Governance Code, Code of Business Ethics of KazTransOil JSC and other internal documents of the Company.

One of the main tasks of the Ombudsman is to assist in resolving labor disputes, conflicts, problematic issues of social and labor nature, as well as compliance with the principles of corporate (business) ethics by the employees of the KazTransOil JSC.

The main duties of the Ombudsman are: to advise the employees, participants of labor disputes, conflicts and assist them in developing a mutually acceptable, constructive and implementable solution in compliance with the laws of the Republic of Kazakhstan and, if necessary, the principle of confidentiality; to assist in solving problem social and labor issues of employees, as well as in compliance with the principles of corporate ethics by employees; to explain the provisions of the KazTransOil JSC Code of Corporate (Business) Ethics to the of KazTransOil JSC executives and employees when they apply, and providing advice on ethical issues.

The term of powers of the Ombudsman of KazTransOil JSC Serik Ishanbekovich Akbergenov was extended for 2 (two) years from November 1, 2021, in accordance with the resolution of the Board of Directors of KazTransOil JSC dated October 15, 2021 (Minutes of the Meeting No. 9/2021).
Aqbergenov Serik Ishanbekovich
Ombudsman of «KazTransOil» JSC
Officials, employees and stakeholders of the KazTransOil JSC have the right to contact the Company's Ombudsman using the hotline:
  1. verbally by the hotline: +7 (7172) 555-210;
  2.  in writing to the electronic trust system – .
In addition, appeals in hard copy can be sent to the Ombudsman of the KazTransOil JSC at the address: 20 Turan Street, entr. 12, 010000, Esil district, Nur-Sultan, with a note on the envelope (package) «To the Ombudsman of KazTransOil JSC», which shall be passed to him without being opened.

The Company does not have any obligation to provide interested persons the documents legally translated into English or any other language. Documents posted on the website in English, are not legal translation.

Site users must use the translated documents only to get an idea about the content of the Company approved documents placed on the website in Kazakh and / or Russian.

The Company shall not be held responsible for the correctness of the findings of the person concerned as to the correctness and completeness of the translation of documents into English, as well as conclusions on the rights of the person concerned and / or obligations of the Company, made on the basis of the documents posted on the website in English.