Creation of the Ombudsman Institute in «KazTransOil» JSC (hereinafter - the Company) is aimed at improving corporate governance in the Company and bring it into line with the best corporate governance practices, designed to ensure the dissemination of business ethics in the Company, independent and impartial review of all violations in the field of ethics required by the internal documents of the Company and legislation of the Republic of Kazakhstan.

Ombudsman in the implementation of its activities governed by the laws of the Republic of Kazakhstan, the Company Charter, the Regulations on the Ombudsman, the Code of Corporate Governance of «KazTransOil» JSC and other internal documents of the Company.

The functions of the Ombudsman of the Company, in particular:
  • Clarification of provisions of the Code of Ethics and the Company's risk management policy to the Company officials, employees and other stakeholders of the Company, if violation occurs and in the event of appeal the provision of advice on ethical issues;
  • Participation in the prevention and resolution of conflicts of interest, as well as in the resolution of conflicts between the Company's employees, between employees and officers of the Company in the event of their appeal;
By the decision of the Board of Directors of KazTransOil JSC, dated October 18, 2019 (Minutes No. 7/2019), Serik Akbergenov was appointed  Ombudsman of the Company on November 1, 2019 for a period of 2 years.
Aqbergenov Serik Ishanbekovich
Ombudsman of "KazTransOil" JSC
Officers, employees and other stakeholders of the Company are entitled to contact the Ombudsman through the hotline:
In addition, these persons have the right to send appeal to the Ombudsman on paper to the address: 20, Turan Ave., Nur-Sultan city, 010000, marked on the envelope (package) «to the Ombudsman of «KazTransOil» JSC.

The Company does not have any obligation to provide interested persons the documents legally translated into English or any other language. Documents posted on the website in English, are not legal translation.

Site users must use the translated documents only to get an idea about the content of the Company approved documents placed on the website in Kazakh and / or Russian.

The Company shall not be held responsible for the correctness of the findings of the person concerned as to the correctness and completeness of the translation of documents into English, as well as conclusions on the rights of the person concerned and / or obligations of the Company, made on the basis of the documents posted on the website in English.